SHIPPING & RETURNS

SHIPPING POLICY

We aim to provide a seamless and reliable shipping experience for all our customers. Our Shipping Policy outlines the terms and conditions for processing, handling, and delivering orders. Please review the following details to understand our shipping process.

Order Processing

Processing Times: Orders are processed within 1 business day after payment is received, excluding weekends and holidays. Custom or personalized items may require additional processing time, typically up to 2 business days, depending on the complexity of the customization.
Order Confirmation: You will receive a confirmation email once your order is successfully placed, including details of your purchase and a unique order number for tracking.

hipping Rates and Delivery Times

Domestic Shipping (United Arab Emirates):
- Standard Shipping: Typically delivered within 2-3 business days.
- Express Shipping: Delivered Next Day.
- Shipping Rates: Shipping costs are calculated at checkout based on the selected shipping method and destination.

Tracking Information

Once your order is shipped, you will receive a shipping confirmation email containing the tracking number and a link to track your order in real-time.

Delivery Issues

If you encounter any issues with tracking or delivery, please contact our support team at shipping@alamal-store.com / 065395678 for assistance.

Lost or Damaged Packages

We take great care to ensure your order is securely packaged. However, if your order arrives damaged or is lost in transit:
- Lost Packages: Please contact our support team within 7 days of the estimated delivery date if your package has not arrived. We will work with the carrier to locate the package or provide a replacement if necessary.
- Damaged Items: If your order arrives damaged, please reach out to us with photos of the damaged item(s) and packaging. We will assist you in resolving the issue, either through a replacement or refund, depending on availability.

Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page. Please review this page periodically for any updates.

If you have questions or need further assistance with your order, please contact us at shipping@alamal-store.com / 65395678.

We are here to assist you and ensure that your shipping experience is as smooth as possible.

RETURN & EXCHANGE POLICY

The Basics

Our Refund Policy is designed to outline the terms under which returns, refunds, and exchanges are accepted. This policy helps establish a clear understanding between our business and our customers, ensuring transparency and compliance with consumer protection laws. Please review our terms below to understand your options.

Our Refund Policy addresses key areas such as the timeframe for submitting refund requests, conditions for a full or partial refund, and other relevant details. We are committed to providing clarity on these terms for all customers.

Return and Refund Terms

Eligibility for Returns and Refunds
- Defective Products: Returns and refunds are accepted only for defective products. If your product arrives with defects, please contact us within 7 days of receipt for assistance.
- Exchanges: We accept exchanges for defective items only, provided they meet our criteria.
- Customized Products: Customized products, created specifically to your specifications, are non-returnable and non-refundable unless the product is defective or there is an error in the customization that does not match the customer’s original order details. Please double-check all customization details before finalizing your order to avoid issues.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personal care products or perishable goods are non-returnable unless defective.

Refund Process

If eligible for a refund, please note:

Refunds will be processed within 7–14 business days after we receive and inspect the returned product.
Refunds will be credited back to the original payment method.
Shipping fees for returns are the responsibility of the customer unless the item was received defective.

How to Initiate a Return or Exchange

To start a return or exchange, please contact our customer support team at return@alamal-store.com / 065395678 with your order number and a description of the issue. Our support team will guide you through the process and provide instructions for shipping the item back.

Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page. Please review this page periodically for any updates.

If you have questions or need further assistance with your order, please contact us at return@alamal-store.com / 065395678.

We're here to help and ensure you have a positive shopping experience.